Terms & Conditions

Last updated: November 22, 2025


1. Acceptance of These Terms

Welcome to the website of Ace Premium Tile & Stone Ltd (“Ace Premium Tile”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website: https://acepremiumtile.ca/ (the “Site”).

By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use the Site.


2. Who We Are

Business Name: Ace Premium Tile & Stone Ltd
Location: #3-11240 Bridgeport Rd, Richmond, British Columbia, Canada
Website: https://acepremiumtile.ca/
General Inquiries Email: contact@acepremiumtile.ca
Website / Media / Technical Email: media@acepremiumtile.ca
Phone: (604) 270-4993

We supply tile and related products and services to customers primarily in the Greater Vancouver and Lower Mainland area, and we also serve customers from across Canada.


3. Use of Our Website

You agree to use the Site only for lawful purposes and in a way that does not:

  • Violate any applicable local, provincial, national, or international law or regulation

  • Infringe on the rights of others

  • Interfere with or disrupt the security or operation of the Site

You agree that you will not:

  • Attempt to gain unauthorized access to any part of the Site, server, or network

  • Use any automated systems or software (including bots, spiders, or scrapers) to access, extract, or index the Site without our prior written consent

  • Introduce any viruses, malware, or other harmful code

We reserve the right, at our sole discretion and without notice, to restrict or terminate your access to the Site if we believe you have breached these Terms or used the Site in an inappropriate or unlawful manner.


4. Informational Purposes Only

The content on our Site, including product descriptions, technical notes, design ideas, installation tips, blog posts, and other materials, is provided for general informational purposes only.

While we make reasonable efforts to keep information accurate and up to date, we do not guarantee that:

  • The information is complete, accurate, or current

  • The Site will be available, uninterrupted, or error-free

  • Any particular product, style, size, or colour shown on the Site is in stock or available at any given time

Before making decisions or purchases based on information found on the Site, you should contact us directly to confirm:

  • Product availability and current stock

  • Pricing and any applicable promotions

  • Suitability for your specific application or project

  • Installation, maintenance, and technical requirements


5. Products, Pricing & Availability

Any products and services displayed on the Site are subject to:

  • Availability and inventory levels

  • Change, substitution, or discontinuation at any time, without notice

  • Variations in colour, shade, texture, pattern, and finish between digital images and actual products

All prices, promotions, and offers displayed on the Site:

  • Are subject to change without notice

  • May differ from pricing or offers available in-store or via written quotes

  • May be subject to additional terms and conditions

Information on the Site (including product listings and prices) does not constitute a binding offer to sell. A binding agreement arises only when we issue a formal quote or invoice and it is accepted according to our sales process and applicable terms.


6. No Professional or Technical Advice

Any information on the Site regarding:

  • Substrates, installation methods, and setting materials

  • Grout, sealers, and maintenance products

  • Industry standards and best practices

  • Design or aesthetic recommendations

is general information only and is not a substitute for professional advice tailored to your specific project.

You are responsible for:

  • Consulting qualified installers, contractors, or other professionals where appropriate

  • Following manufacturer instructions, building codes, and industry standards

  • Confirming technical suitability of products for your specific application (e.g., wet areas, exterior use, heated floors, commercial traffic)

Ace Premium Tile is not responsible for any damage, loss, or costs resulting from decisions or work carried out based solely on information from the Site.


7. Intellectual Property

Unless otherwise stated, all content on the Site is owned by Ace Premium Tile or used under licence. This includes, without limitation:

  • Text, copy, and descriptions

  • Logos, trade names, and trademarks

  • Product and showroom photos

  • Graphics, layout, design, and overall look and feel of the Site

You may:

  • View, download, and print content from the Site for your personal, non-commercial use in evaluating or purchasing products or services from Ace Premium Tile.

You may not, without our prior written consent:

  • Copy, reproduce, republish, distribute, or publicly display substantial portions of the Site

  • Modify or create derivative works based on our Site content

  • Use our name, logo, or branding in a way that suggests endorsement, association, or sponsorship

  • Use our photos, descriptions, or other content for your own commercial website, online listings, or marketing materials

All rights not expressly granted in these Terms are reserved.


8. Third-Party Links

The Site may contain links to third-party websites and services (for example, suppliers, trade partners, social media platforms, or map services).

We do not control and are not responsible for:

  • The content, products, or services offered on third-party sites

  • Their privacy practices or terms of use

If you access a third-party website through a link on our Site, you do so at your own risk. We recommend you review the terms and privacy policies of any third-party websites you visit.


9. User Content (Reviews, Submissions, etc.)

If the Site now or in future allows users to submit content (such as reviews, testimonials, photos, comments, or messages):

  • You are solely responsible for any content you submit.

  • You represent and warrant that you have all necessary rights to submit such content and that it:

    • Is accurate and not misleading

    • Does not infringe the intellectual property or other rights of any third party

    • Does not contain unlawful, threatening, defamatory, obscene, or otherwise objectionable material

By submitting content through the Site or to us in connection with the Site, you grant Ace Premium Tile a non-exclusive, royalty-free, worldwide, transferable licence to use, reproduce, modify, publish, translate, display, and distribute that content in connection with our business and marketing, in any media, subject to our Privacy Policy.

We may, but are not obligated to, monitor, edit, or remove user content at our discretion and without notice.


10. Privacy & Personal Information

Your use of the Site and your interactions with us may involve the collection, use, and disclosure of personal information.

Our practices in this regard are described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you acknowledge that you have read and understood our Privacy Policy.

For privacy-related questions or concerns, you can contact our website administrator / privacy contact at:
Email: media@acepremiumtile.ca


11. Disclaimers

To the fullest extent permitted by applicable law:

  • The Site and all content, materials, information, and services made available through the Site are provided on an “as is” and “as available” basis, without any warranties or conditions of any kind, either express or implied.

  • We do not warrant that:

    • The Site will operate without interruption or be free from errors or defects

    • The Site or any associated server is free from viruses, malware, or other harmful components

    • The information on the Site is complete, accurate, or current

Any use of the Site and reliance on its content is at your own risk.


12. Limitation of Liability

To the fullest extent permitted by law, Ace Premium Tile & Stone Ltd, its owners, directors, employees, agents, and contractors will not be liable for any:

  • Indirect, incidental, special, consequential, or punitive damages

  • Loss of profits, revenue, business, goodwill, or data

arising out of or in connection with:

  • Your access to, use of, or inability to use the Site

  • Any errors or omissions in the content of the Site

  • Any decisions or actions you take based on information from the Site

Even if we have been advised of the possibility of such damages.

Where liability cannot be excluded under applicable law, our total aggregate liability arising out of or in connection with the Site and these Terms shall be limited to the amount you have paid to us, if any, directly relating to the subject matter of your claim.


13. Indemnity

You agree to indemnify, defend, and hold harmless Ace Premium Tile & Stone Ltd, its owners, directors, employees, agents, and contractors from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use or misuse of the Site

  • Your breach of these Terms

  • Your violation of any law or the rights of any third party


14. Changes to the Site & These Terms

We may, at any time and without prior notice:

  • Update, modify, or remove content from the Site

  • Change, suspend, or discontinue any part of the Site

  • Update or revise these Terms

When we make changes to these Terms, we will update the “Last updated” date at the top of this page. The revised Terms will take effect when they are posted on the Site.

Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.


15. Governing Law & Jurisdiction

These Terms and your use of the Site are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without giving effect to any conflict of law principles.

You agree that any disputes or claims arising out of or in connection with these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.


16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.


17. Contact Us

If you have any questions, comments, or concerns about these Terms or the Site, please contact us:

Ace Premium Tile & Stone Ltd
General inquiries: contact@acepremiumtile.ca
Website / media / technical: media@acepremiumtile.ca
Phone: (604) 270-4993
Richmond, BC, Canada