Last updated: November 22, 2025
Ace Premium Tile & Stone Ltd (“Ace Premium Tile”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information we collect in the course of doing business.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you:
Visit our website: acepremiumtile.ca (the “Site”)
Contact us by email, phone, in person, or through online forms
Request a quote, place an order, or otherwise do business with us
By using our Site or providing us with your personal information, you agree to the terms of this Privacy Policy.
Our privacy practices are designed to comply with British Columbia’s Personal Information Protection Act (PIPA) and, when applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Business Name: Ace Premium Tile & Stone Ltd
Address: #3-11240 Bridgeport Road, Richmond, British Columbia, Canada
Website: https://acepremiumtile.ca/
Email: contact@acepremiumtile.ca
Phone: (604) 270-4993
For any questions or concerns about this Privacy Policy, or about how we handle your personal information, you can contact our Website Administrator at:
Email: media@acepremiumtiles.ca
Subject line: “Privacy Inquiry”
“Personal information” means information about an identifiable individual (such as your name, contact details, or other information that can be linked to you). This does not include general business contact information in your capacity as an employee or representative of an organization where permitted by law (for example, a general business email address listed on a company website).
The information we collect depends on how you interact with us.
We may collect personal information when you:
Fill out a contact or quote request form on our Site
Request product information or samples
Place an order, pay a deposit, or make a purchase (in store or remotely)
Schedule a measure, site visit, or installation
Sign up to receive promotional emails or updates
Communicate with us by phone, email, or in person
This may include:
Name
Phone number
Email address
Mailing or installation address
Business name and role (if applicable)
Project details, photos, and notes you choose to share
Payment-related information (e.g., payment method details processed via a payment provider – we do not store full credit card numbers on our Site)
Any other information you choose to provide in your communications with us
When you visit our Site, we may automatically collect certain information about your device and how you use the Site, such as:
IP address
Browser type and version
Device type and operating system
Pages viewed and time spent on the Site
Referring website or link
General location (e.g., city or region) based on IP
This type of information is typically collected through cookies, log files, and similar technologies (see Section 6 below).
We may receive information about you from third parties, such as:
Analytics providers (e.g., aggregated usage data)
Advertising platforms or social media (if you interact with our ads or posts)
Trade partners or contractors who refer you to us or work with us on your project
Public sources, such as your company website if you contact us in a business capacity
We will handle any such information in accordance with this Privacy Policy and applicable law.
We only collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances and as permitted or required by law.
We may use your personal information for the following purposes:
Providing products and services
To respond to your inquiries and quote requests
To process orders, returns, and exchanges
To arrange deliveries, pickups, or installations
Customer support & communication
To communicate with you about your project, order status, appointment times, and changes
To respond to your questions, complaints, or feedback
Marketing & promotions (with consent where required)
To send you updates about new products, promotions, events, or showroom news
To run contests or promotions you choose to enter
Website operation & improvement
To monitor Site performance and usage
To understand interest in our products and improve our services, content, and user experience
Security & fraud prevention
To protect our business, our customers, and our Site
To detect and prevent fraud, misuse, or other unlawful activities
Legal & compliance
To comply with legal and regulatory obligations
To respond to lawful requests from law enforcement or regulators
To enforce our terms of use, policies, or agreements
We will not use your personal information for purposes that are materially different from these without informing you and, where required, obtaining your consent.
In most cases, we collect, use, and disclose your personal information with your knowledge and consent, which may be provided:
Explicitly (e.g., ticking a box on a form, signing a document, or verbally agreeing), or
Implicitly (e.g., by providing information to us after being made aware of this Privacy Policy and the purpose for which the information is collected).
You can withdraw your consent at any time, subject to legal or contractual restrictions. For example, we may still need certain information to process an outstanding order, fulfill a warranty, or meet legal record-keeping obligations.
To withdraw consent (for example, to stop receiving marketing emails), please contact us or use the “unsubscribe” link included in our promotional emails.
Our Site may use cookies and similar technologies to:
Remember your preferences and settings
Understand how visitors use our Site
Improve performance and user experience
Help us with analytics and, where applicable, marketing
Cookies are small text files stored on your device when you visit a website. Most browsers allow you to:
See what cookies are stored on your device
Delete cookies
Block or restrict cookies
Please note that blocking or disabling certain cookies may affect how our Site functions.
We may use third-party services (for example, analytics tools) that set their own cookies and collect usage data in an aggregated form.
We do not sell your personal information. We may share your personal information in the following limited circumstances:
We may share information with third-party service providers that help us run our business, such as:
Website hosting and maintenance providers
Email and communications platforms
Payment processors and financial institutions
Delivery companies, logistics providers, and customs brokers (if applicable)
IT, security, and data backup providers
Analytics or marketing support providers
These service providers are only given the information they need to perform their services and are required to protect your personal information and use it only for the purposes for which it was provided.
Where necessary to fulfill your request or project (for example, to arrange installation or a site visit), we may share relevant contact and project details with trusted third-party trades or contractors with your knowledge.
We may disclose personal information:
Where required or authorized by law or legal process
To respond to valid requests by public authorities
To protect the rights, property, or safety of Ace Premium Tile, our customers, or others
In the event of a business transaction such as a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to confidentiality obligations and applicable law.
Our primary operations are in British Columbia, Canada. However, some of our service providers may store or process your personal information outside of BC or outside of Canada (for example, in the United States).
If your information is transferred to another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, and regulatory authorities according to those laws. We take reasonable steps to ensure that any such transfers comply with applicable privacy requirements.
We use reasonable physical, organizational, and technical safeguards appropriate to the sensitivity of the information to help protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
These safeguards may include:
Restricted access to personal information on a need-to-know basis
Locked offices and controlled access areas
Password-protected systems and devices
Use of reputable service providers with appropriate security measures
Staff and contractor awareness regarding privacy obligations
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we strive to protect your information to a commercially reasonable standard.
We retain personal information only as long as necessary to:
Fulfill the purposes for which it was collected
Meet legal, regulatory, or reporting requirements
Resolve disputes or enforce our agreements
When personal information is no longer required, we will securely destroy, delete, or anonymize it in accordance with our retention policies and applicable laws.
Under applicable privacy laws (including BC’s PIPA and, where applicable, PIPEDA), you may have the right to:
Access your personal information we hold about you
Request corrections to your personal information if it is inaccurate or incomplete
Withdraw consent to the collection, use, or disclosure of your personal information, subject to legal and contractual restrictions
Ask questions or file a complaint about our privacy practices
To exercise any of these rights, please contact our Privacy Officer using the details in Section 1. We may need to verify your identity before fulfilling your request.
If we cannot fulfill your request, we will explain why, subject to any legal or regulatory restrictions.
If you choose to receive marketing communications from us (such as emails about promotions, new products, or showroom news), we will do so in compliance with Canada’s Anti-Spam Legislation (CASL).
You can unsubscribe at any time by:
Clicking the “unsubscribe” link in the email, or
Contacting us at media@acepremiumtiles.ca and asking to be removed from our mailing list
Please note that even if you opt out of marketing emails, we may still send you non-marketing messages related to your orders, appointments, or other business transactions you have with us.
Our Site may contain links to third-party websites (for example, suppliers, partners, social media pages, or mapping services). We are not responsible for the privacy practices, content, or security of those third-party sites.
If you follow a link to a third-party website, any information you provide will be governed by that website’s own privacy policy. We encourage you to review their policies before providing any personal information.
Our Site and services are intended for use by adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information as required by law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:
Update the “Last updated” date at the top of this page, and
Post the revised policy on our Site
Your continued use of our Site or services after the updated Privacy Policy is posted means you accept the changes, subject to any additional consent requirements under applicable law.
Design, supply & install for premium tile, stone, vinyl, laminate & more in the Lower Mainland since 2008.
